{"id":4231,"date":"2025-02-05T05:25:52","date_gmt":"2025-02-05T05:25:52","guid":{"rendered":"https:\/\/fullmetalcustom.com\/zakaznicka-podpora\/"},"modified":"2026-05-20T16:39:34","modified_gmt":"2026-05-20T16:39:34","slug":"zakaznicka-podpora","status":"publish","type":"page","link":"https:\/\/fullmetalcustom.com\/sk\/zakaznicka-podpora\/","title":{"rendered":"Z\u00e1kazn\u00edcka podpora"},"content":{"rendered":"\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-pills nav-uppercase nav-size-large nav-center\" role=\"tablist\"><li id=\"tab-faq\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#faq\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_faq\"><span>\u010cast\u00e9 ot\u00e1zky<\/span><\/a><\/li>\n<li id=\"tab-shipping-payment\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#shipping-payment\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_shipping-payment\"><span>Doprava a platba<\/span><\/a><\/li>\n<li id=\"tab-lifetime-repairs\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#lifetime-repairs\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_lifetime-repairs\"><span>Do\u017eivotn\u00e9 opravy<\/span><\/a><\/li>\n<li id=\"tab-returns-policy\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#returns-policy\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_returns-policy\"><span>Pravidl\u00e1 vr\u00e1tenia<\/span><\/a><\/li>\n<li id=\"tab-order-tracking\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#order-tracking\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_order-tracking\"><span>Sledovanie objedn\u00e1vky<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_faq\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-faq\">\n\n  <div id=\"page-header-1292515608\" class=\"page-header-wrapper\">\n  <div class=\"page-title light featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper uppercase flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            \u010cast\u00e9 ot\u00e1zky          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n              <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n<div class=\"row row-collapse row-dashed faq\"  id=\"row-192024732\">\n\n\n\t<div id=\"col-1397955859\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2><strong>Posielate aj do zahrani\u010dia?<\/strong><\/h2>\n<p>V\u0161etky produkty s\u00fa ru\u010dne vyr\u00e1ban\u00e9 v na\u0161ej dielni na objedn\u00e1vku a odosielan\u00e9 po dokon\u010den\u00ed. V\u00fdroba a vybavenie ko\u017een\u00fdch v\u00fdrobkov n\u00e1m trv\u00e1 pribli\u017ene 5-7 pracovn\u00fdch dn\u00ed. <\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1967153761\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2><strong>Ak\u00e9 sp\u00f4soby platby akceptujete?<\/strong><\/h2>\n<p>Akceptujeme PayPal a online platby kreditn\u00fdmi kartami prostredn\u00edctvom spracovania kreditn\u00fdch kariet PayPal. <br>(Visa, Mastercard, American Express a Discover)<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-192024732 > .col > .col-inner {\n  padding: 30px 30px 30px 30px;\n}\n<\/style>\n<\/div>\n<div class=\"row row-collapse row-dashed\"  id=\"row-2109285739\">\n\n\n\t<div id=\"col-1395852093\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2><strong>Ako m\u00f4\u017eem vr\u00e1ti\u0165\/vymeni\u0165 tovar?<\/strong><\/h2>\n<p>Za na\u0161e produkty preber\u00e1me pln\u00fa zodpovednos\u0165. Preto na\u0161im klientom pon\u00fakame 100% z\u00e1ruku vr\u00e1tenia. Ak z ak\u00e9hoko\u013evek d\u00f4vodu nie si s produktom spokojn\u00fd\/\u00e1, m\u00f4\u017ee\u0161 ho do 14 dn\u00ed posla\u0165 sp\u00e4\u0165. V\u0161etky z\u00e1kazkov\u00e9 pr\u00e1ce s\u00fa nevratn\u00e9.   <\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-671485132\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2><strong>Ako m\u00f4\u017eem sledova\u0165 svoju objedn\u00e1vku?<\/strong><\/h2>\n<p>Stav svojej objedn\u00e1vky m\u00f4\u017ee\u0161 skontrolova\u0165 prihl\u00e1sen\u00edm sa do svojho \u00fa\u010dtu a pr\u00edstupom k \u201eMojim objedn\u00e1vkam\u201c alebo pou\u017eit\u00edm \u010d\u00edsla objedn\u00e1vky a e-mailu na str\u00e1nke kontroly stavu objedn\u00e1vky.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-2109285739 > .col > .col-inner {\n  padding: 30px 30px 30px 30px;\n}\n<\/style>\n<\/div>\n\n\n\n<\/div>\n<div id=\"tab_shipping-payment\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-shipping-payment\">\n\n  <div id=\"page-header-1484746158\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper uppercase flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Doprava a platba          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n              <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n<div class=\"row row-collapse row-dashed\"  id=\"row-1006079523\">\n\n\n\t<div id=\"col-1711000680\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Doprava<\/h2>\n<p>Posielame po celom svete. V\u0161etky objedn\u00e1vky s\u00fa odosielan\u00e9 expresnou doru\u010dovacou slu\u017ebou DHL. Po odoslan\u00ed objedn\u00e1vky automaticky dostane\u0161 e-mail s DHL sledovac\u00edm \u010d\u00edslom, aby si mohol sledova\u0165 cestu svojej objedn\u00e1vky k tebe! V\u0161etky produkty s\u00fa ru\u010dne vyr\u00e1ban\u00e9 v na\u0161ej dielni na objedn\u00e1vku a odosielan\u00e9 po dokon\u010den\u00ed. V\u00fdroba a dokon\u010denie ko\u017een\u00fdch produktov n\u00e1m trv\u00e1 pribli\u017ene 5 \u2013 7 pracovn\u00fdch dn\u00ed. <strong>Tu s\u00fa na\u0161e odhadovan\u00e9 dodacie lehoty a ceny:<\/strong> Presn\u00e9 n\u00e1klady na dopravu sa vypo\u010d\u00edtaj\u00fa pri pokladni na z\u00e1klade hmotnosti, rozmerov a cie\u013eov\u00e9ho miesta polo\u017eiek v objedn\u00e1vke.    <\/p>\n<figure class=\"wp-block-table\">\n<table class=\"has-fixed-layout\">\n<thead>\n<tr>\n<th> <\/th>\n<th> <\/th>\n<th> <\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n <td> <\/td>\n<td><strong>Dodacia lehota<\/strong><\/td>\n<td><strong>Cena<\/strong><\/td>\n<\/tr>\n<tr>\n<td>USA, Eur\u00f3pa<\/td>\n<td>10 pracovn\u00fdch dn\u00ed<\/td>\n<td>25 \u20ac<\/td>\n<\/tr>\n<tr>\n<td>Svet<\/td>\n<td>15 pracovn\u00fdch dn\u00ed<\/td>\n<td>40 \u20ac<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p>(objedn\u00e1vky m\u00f4\u017eu podlieha\u0165 coln\u00fdm poplatkom a daniam.)<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-98859719\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 class=\"wp-block-heading\">Platba<\/h2>\n<p>Pri n\u00e1kupe tovaru cez e-shop m\u00f4\u017ee\u0161 pou\u017ei\u0165 jeden z nieko\u013ek\u00fdch sp\u00f4sobov platby:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>platba <em>kreditn\u00fdmi kartami<\/em><em> online cez PayPal Credit Card<\/em><\/strong> (Visa, Mastercard, American Express a Discover)<\/li>\n<li><strong>platba pomocou elektronick\u00fdch bankov\u00fdch slu\u017eieb (PayPal<\/strong>)<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1006079523 > .col > .col-inner {\n  padding: 30px 30px 30px 30px;\n}\n<\/style>\n<\/div>\n\n\n<\/div>\n<div id=\"tab_lifetime-repairs\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-lifetime-repairs\">\n\n  <div id=\"page-header-242062881\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper uppercase flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Do\u017eivotn\u00e9 opravy          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n              <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n<p data-start=\"81\" data-end=\"296\">V <strong data-start=\"84\" data-end=\"104\">Fullmetal Custom<\/strong> ver\u00edme v remeseln\u00e9 spracovanie, ktor\u00e9 vydr\u017e\u00ed cel\u00fd \u017eivot. Ka\u017ed\u00fd ko\u017een\u00fd v\u00fdrobok, ktor\u00fd vytv\u00e1rame, je postaven\u00fd tak, aby vydr\u017eal, a za na\u0161e materi\u00e1ly a remeseln\u00e9 spracovanie ru\u010d\u00edme na\u0161ou <strong data-start=\"264\" data-end=\"293\">Do\u017eivotnou z\u00e1rukou na opravy<\/strong>.<\/p>\n<p data-start=\"298\" data-end=\"562\">Ak tvoj ko\u017een\u00fd v\u00fdrobok Fullmetal Custom niekedy potrebuje opravu kv\u00f4li probl\u00e9mom s remeseln\u00fdm spracovan\u00edm alebo materi\u00e1lom, m\u00e1me to pokryt\u00e9. \u010ci u\u017e ide o uvo\u013enen\u00fd steh alebo opotrebovan\u00fd remienok, po\u0161li n\u00e1m ho sp\u00e4\u0165 a my ho obnov\u00edme \u2013 aby tvoje vybavenie vydr\u017ealo tak dlho ako ty.<\/p>\n<p data-start=\"564\" data-end=\"651\">Toto je viac ne\u017e s\u013eub; je to n\u00e1\u0161 z\u00e1v\u00e4zok ku kvalite, udr\u017eate\u013enosti a k tebe.<\/p>\n\n\n<\/div>\n<div id=\"tab_returns-policy\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-returns-policy\">\n\n  <div id=\"page-header-1261559091\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper uppercase flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Pravidl\u00e1 vr\u00e1tenia          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n              <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n<p>1-4 d\u0148ov\u00e9 vr\u00e1tenie a do\u017eivotn\u00e1 z\u00e1ruka. Vyr\u00e1bame ko\u017een\u00e9 v\u00fdrobky, ktor\u00e9 vydr\u017eia desa\u0165ro\u010dia a takmer v\u0161etky produkty FullMetal s\u00fa dod\u00e1van\u00e9 s bezplatnou do\u017eivotnou z\u00e1rukou. T\u00e1to z\u00e1ruka znamen\u00e1, \u017ee po\u010das \u017eivotnosti produktu radi vykon\u00e1me opravy potrebn\u00e9 na odstr\u00e1nenie ak\u00e9hoko\u013evek po\u0161kodenia sp\u00f4soben\u00e9ho be\u017en\u00fdm pou\u017e\u00edvan\u00edm. Do\u017eivotn\u00e1 z\u00e1ruka sa nevz\u0165ahuje na \u017eivotnos\u0165 majite\u013ea ani jeho dedi\u010dov. Ko\u017ea, ak je dobre o\u0161etrovan\u00e1 a udr\u017eiavan\u00e1, vydr\u017e\u00ed desa\u0165ro\u010dia a v\u0161etky na\u0161e produkty s\u00fa vyroben\u00e9 z najodolnej\u0161\u00edch materi\u00e1lov, ktor\u00e9 nie s\u00fa be\u017ene dostupn\u00e9. Niekedy sa v\u0161ak stane, \u017ee sa pretrhn\u00fa nite alebo odpadne nit. Ak sa to stane, radi to oprav\u00edme! Jednoducho n\u00e1m po\u0161li produkt sp\u00e4\u0165 s pozn\u00e1mkou o tom, \u010do sa pokazilo. V\u017edy urob\u00edme maximum pre opravu ak\u00e9hoko\u013evek po\u0161kodenia tvojho produktu FullMetal. Upozor\u0148ujeme, \u017ee po\u0161kodenia sp\u00f4soben\u00e9 \u00famyseln\u00fdm nespr\u00e1vnym pou\u017e\u00edvan\u00edm alebo zneu\u017eit\u00edm nem\u00f4\u017eu by\u0165 opraven\u00e9 a nie s\u00fa kryt\u00e9 na\u0161ou z\u00e1rukou.<\/p>\n<h3 class=\"wp-block-heading\">Vr\u00e1tenie tovaru<\/h3>\n<p>Pr\u00e1vo na odst\u00fapenie od zmluvy. Ak nie si spokojn\u00fd s produktom, ktor\u00fd si dostal, radi ti ho vezmeme sp\u00e4\u0165 do 14 dn\u00ed od d\u00e1tumu doru\u010denia objedn\u00e1vky. Vr\u00e1ten\u00e9 platby bud\u00fa preveden\u00e9 sp\u00e4\u0165 na p\u00f4vodn\u00fa formu platby. Za n\u00e1klady na dopravu pri vr\u00e1ten\u00ed tovaru bude\u0161 zodpovedn\u00fd ty. N\u00e1klady na dopravu nie s\u00fa vratn\u00e9. <em>Upozor\u0148ujeme, \u017ee pr\u00e1vo na odst\u00fapenie od zmluvy sa nevz\u0165ahuje na personalizovan\u00e9 produkty. Personalizovan\u00e9 produkty nie je mo\u017en\u00e9 vr\u00e1ti\u0165<\/em>, pokia\u013e nedorazia po\u0161koden\u00e9 alebo chybn\u00e9. Ako spracova\u0165 vr\u00e1tenie tovaru:<\/p>\n<ul class=\"wp-block-list\">\n<li>Kontaktuj n\u00e1s na <span id=\"eeb-780103-405444\">info@fullmetalcustom.com<\/span><i class=\"eeb-encoded dashicons-before dashicons-lock\" title=\"E-mail \u00faspe\u0161ne zak\u00f3dovan\u00fd!\"><\/i>.<\/li>\n<li>Po\u0161leme ti pokyny na vr\u00e1tenie tovaru e-mailom<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h3 class=\"wp-block-heading\">Pre\u010d\u00edtaj si pred spracovan\u00edm vr\u00e1tenia tovaru:<\/h3>\n<ul class=\"wp-block-list\">\n<li>Kontaktuj n\u00e1s do 14 dn\u00ed od d\u00e1tumu doru\u010denia objedn\u00e1vky<\/li>\n<li>Tovar nesmie vykazova\u0165 zn\u00e1mky opotrebenia, pou\u017e\u00edvania alebo po\u0161kodenia.<\/li>\n<li>Tovar mus\u00ed by\u0165 starostlivo zabalen\u00fd, ide\u00e1lne v krabici, v ktorej bol odoslan\u00fd, aby sa zabr\u00e1nilo po\u0161kodeniu po\u010das prepravy.<\/li>\n<li>Neposielaj tovar na dobierku, tak\u00e9to z\u00e1sielky nem\u00f4\u017eeme prija\u0165.<\/li>\n<li>Upozornenie: FullMetalCustom.com nepokr\u00fdva n\u00e1klady na vr\u00e1tenie tovaru.<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\">Nie si si ist\u00fd, ako postupova\u0165?<\/h3>\n<p>Kontaktuj n\u00e1s e-mailom na <span id=\"eeb-538479-463514\">info@fullmetalcustom.com<\/span><i class=\"eeb-encoded dashicons-before dashicons-lock\" title=\"E-mail \u00faspe\u0161ne zak\u00f3dovan\u00fd!\"><\/i><\/p>\n\n\n<\/div>\n<div id=\"tab_order-tracking\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-order-tracking\">\n\n  <div id=\"page-header-2080823491\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper uppercase flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Sledovanie objedn\u00e1vky          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n              <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n<div class=\"woocommerce\"><\/div>\n\n\n<\/div><\/div><\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4231","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fullmetalcustom.com\/sk\/wp-json\/wp\/v2\/pages\/4231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fullmetalcustom.com\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fullmetalcustom.com\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fullmetalcustom.com\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fullmetalcustom.com\/sk\/wp-json\/wp\/v2\/comments?post=4231"}],"version-history":[{"count":1,"href":"https:\/\/fullmetalcustom.com\/sk\/wp-json\/wp\/v2\/pages\/4231\/revisions"}],"predecessor-version":[{"id":4234,"href":"https:\/\/fullmetalcustom.com\/sk\/wp-json\/wp\/v2\/pages\/4231\/revisions\/4234"}],"wp:attachment":[{"href":"https:\/\/fullmetalcustom.com\/sk\/wp-json\/wp\/v2\/media?parent=4231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}